Frequently Asked Questions
Everything you need to know about your high-fidelity audio journey.
Where do you ship from and how long does it take?
We ship worldwide from our central warehouse. Standard international shipping typically takes 7-14 business days, while express options can arrive within 3-5 business days depending on your location.
Are the products sold on The Hangout authentic?
Absolutely. We work directly with manufacturers and official distributors to ensure every piece of gear—from IEMs to DACs—is 100% authentic and covered by a full manufacturer warranty.
What is your return policy for audio equipment?
We offer a 14-day return window for most products. Items must be returned in their original packaging with all accessories included. Please note that for hygiene reasons, some in-ear monitors may be subject to specific return conditions.
Do I have to pay customs duties and taxes?
Import duties, taxes, and brokerage fees are not included in the product price or shipping cost. These charges are the buyer's responsibility and vary by country.
How can I track my order?
Once your order has been dispatched, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your shipment's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment methods depending on your shipping destination.